How to chat with customers When they visit our factory

Dialogue 1

A: If you are staying here for a few days, we’d be delighted to see you at our factory.
B: It’s very kind of you to say so. My associate and I will be interested in visiting your factory.
A: Let us know when you are free. We’ll arrange the tour for you.
B: Thank you. I’ll give you a call this afternoon to set the time. There’s nothing like seeing things with one’s own eyes.
A: That’s for sure. You’ll know our products better after the visit.

Dialogue 2

A: I’ll show you around and explain the operation as we go along.
B: That’ll be most helpful.
A: That is our office block. We have all the administrative departments there. Down there is the research and development section.
B: How much do you spend on development every year?
A: About 3-4% of the gross sales.
B: What’s that building opposite us?
A: That’s the warehouse. We keep a stock of the faster moving items so that urgent orders can be met quickly from stock.
B: If I placed an order now, how long would it be before I got delivery?
A: It would largely depend on the size of the order and the items you want.

Dialogue 3

A: Put on the helmet, please.
B: Do we need to put on the jackets too?
A: You’d better, to protect your clothes. Now please watch your step.
B: Thank you. Is the production line fully automated?
A: Well, not fully automated.
B: I see. How do you control the quality?
A: All products have to go through five checks in the whole manufacturing process.
B: What’s the monthly output?
A: One thousand units per month now. But we’ll be making 1,200 units beginning with October.
B: What’s your usual percentage of rejects?
A: About 2% in normal operations.
B: That’s wonderful. Is that where the finished products come off?
A: Yes. Shall we take a break now?

Dialogue 4

A: It was very kind of you to give me a tour of the place. It gave me a good idea of your product PCB Application.
B: It’s a pleasure to show our factory to our customers. What’s your general impression, may I ask?
A: Very impressive, indeed, especially the speed of your NW Model.
B: That’s our latest development. A product with high performance. We put it on the market just two months ago.
A: The machine gives you an edge over your competitors, I guess.
B: Certainly. No one can match us as far as speed is concerned.
A: Could you give me some brochures for that machine? And the price if possible.
B: Right. Here is our sales catalog and literature.
A: Thank you. I think we may be able to work together in the future.

Shirley Xia
Oversea sales
Wonderful PCB

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Welcome to our trading shows:
Booth: 9G27, HK Globalsources Oct.11-14th,2014 AsiaWorld-Expo, Hongkong
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